The State of the Art in On Demand

Make the Viewing Ecosystem Simple and Unified …

With the myriad of programming options available to viewers, there is the risk of making content choices, delivery options and payment processes too complicated and time consuming. Different programs originating from different apps and requiring different subscriptions processes and options might stall adoption and growth for certain content providers. But some companies, such as Amazon, are focusing on streamlining their processes and collecting them into one simple ecosystem.

Michael Paull, Vice President Digital Video for Amazon, described his company’s strategy of “getting more sources of programming and keep building on programming” offerings and enabling third-party content owners to access. Amazon has created an environment of “streaming, billing and audience to create a unified experience, instead of going from app to app.” He continued, “We have aggregated all of these functions in the viewer experience.” According to Paull, “We can help other programmers unify transactional and program ecosystems and the strategy is paying off.”

… But Give the Viewer Options When and How to View

Understanding viewing trends and preferences is key to effectively responding in a competitive and strategic manner. Sofia Chang, Executive Vice President Worldwide Digital Distribution at HBO, follows its subscribers’ viewing patterns. “We saw the trend of time-shifted viewing a while ago and launched the first premium service, introducing HBO On Demand through our MVPD partners in 2001,” she said. “In 2008 we launched HBO Go. Last year we saw the trend of broadband only homes so we launched our standalone digital app HBO Now. But even with time shifting, some programming is viewed live like our Game of Thrones. Live programming is not dead,” she asserted, “but it depends on the program.”

Programming Craftsmanship Rules

The old chestnut that “Content is King” continues to be true. But the old rules regarding programming are shifting. It is no longer vital to target to a broad-based audience. And older programs, even those out of the market for more than a decade, can attract a younger Millennial audience.

Paull noted that going niche, rather than broad-based, is a viable programming strategy for his video service.  “We are creating a lot of original programming,” he explained. “We want to create shows people love. And we don't need to have every show appeal to every consumer.”

Older inventory can have a new life as younger audiences suddenly discover the gems of yesteryear. Chang noted that Sex in the City ended in 1996 and now we are picking up new audiences who were too young to watch at that time. That is what the on demand platforms have done. You can discover shows from over 10 years ago and view them now.”

The Data Shows that Consumers Are in Control

It bears repeating that data has become the golden key to understanding the viewer experience.

Brian Hughes, Senior Vice President Audience Intelligence and Strategy, MAGNA, shared some of his agency’s findings about viewing habits. The trends, according to Hughes, are that viewing is becoming “less linear, more snacking which reveals an underlying behavior shift. Even live event sports are seeing on demand impacting them as well. For example, the Olympics offered more coverage but there was less live viewing than London.”

He listed three major points:

1. In the digital age, video is everywhere and consumers like it that way.
2. Millennials are not only ones changing habits.
3. Viewers want TV experiences to be more like mobile -- App based and on demand.

Conclusion

What this all means to creators, distributors, marketers and advertisers is that the brave new world of on demand is fast becomng a standard way for viewers to enjoy and consume content. Old theories about viewing habits are evolving as even live event programming cannot guarantee exact minute consumption on a reliable screen.  As Paull concluded, “We have an enormous amount of data so we can bring the right show to the right people at the right time. We are customer-centric as a company.”

The opinions and points of view expressed in this commentary are exclusively the views of the author and do not necessarily represent the views of MediaVillage.com/MyersBizNet, Inc. management or associated bloggers.