Pulse Creative: A Return to Full-Service

First of all, let’s nail one myth. Full-service agencies were great fun to work in; they were fantastic places to learn about the advertising business, but they weren’t in themselves a cure-all for silo-ed working and an answer to integrated thinking.

The fact is we seem to lurch from one extreme to the other.

In the full-service days media departments were very much “below the salt,” not to mention often hidden away in a cold, dank basement lit only by a flickering candle and heated by a single bar electric fire which was turned on for one hour each day. (Okay, I made some of that up.)

Creative departments and suits ruled the roost. Certainly there were many wonderful ads produced, but the fact they are still remembered and still talked about has something to do with the limited media choices out there, the enormous audiences delivered by each channel and the watercooler effect.

Of course it also helped there were huge creative talents around at the time. Clients didn’t particularly want or even need every element of the full-service available from their agencies -- but that was the model on offer. Media people whinged and moaned and eventually did something about it by setting up on their own. Now we have media vendors/platforms/traders/snake-oil salesmen in the ascendency while it’s the creatives’ turn to whinge and moan.

Both extremes are wrong. Media was wrongly ignored in the full-service days.

Creativity is being disastrously subsumed by the tide of technology and an obsession with what even the most ardent digital geek is starting to accept are meaningless numbers. Campaign last week carried the news that our largest newspaper publisher, News UK, has reorganized its advertising activities around a new business called Pulse Creative.

Pulse Creative is a JV between The & Partnership and WPP and comprises staff from WPP businesses including Mindshare and The & Partnership’s CHI and Partners all working to a single P&L.

Some will (some already have) see(n) this as a return to the old full-service model. It’s nothing of the sort; rather, it’s a modern manifestation of how to bring together different disciplines into a single unit designed around the needs of a significant advertiser.

It’s interesting and significant that WPP isn’t setting up a shop comprising the same disciplines but drawn only from within the WPP stable of businesses.

I would be surprised if they didn’t try; but News UK obviously regards CHI and Partners highly. Hence the JV with The & Partnership.

A victory for putting the client’s needs ahead of any internal considerations; and thus a victory for common sense. Full-service re-engineered; history brought up-to-date.

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