Lessons from the NRF 2021: Retail's Big Show

I'm nearsighted in one eye and far sighted in the other and, glasses aside, I've often found that a helpful reminder to consider both the over-arching ambition, and the minutiae of what's really needed so as to operationalize a goal. The events of 2020 placed that need for dual perspective under intense pressure, and quadrupled. Our dramatic swing to screens big and small as we all moved online en masse for work, school, entertainment, shopping and health resulted in a multitude of effects, one of the most significant being ECommerce.