CNBC Healthy Returns Summit: Taking a 360 Degree Approach to Employee Happiness

Despite this forward momentum healthcare workers are in crisis they are overworked overburdened and overstressed This has created a tremendous physical strain for those on the frontlines and a psychological burden for those losing patientsThe strains are visible beyond the healthcare industry although they have been more entrenched in that sector given the direct impact of the pandemic on healthcare workers39 emotional wellbeing on scarce resources and on the urgent quest for effective vaccinesThe discussions during the Summit highlighted how the siloed quotpeoplequot approach just doesn39t cut it anymore From HR to DEampampI teams to ERGs companies have failed to address the root causes of employee malaise The Great Resignation is just one of the symptomsWhole Employee CareDr Henry Ting of Delta Airlines a renowned cardiologist and one of the first Fortune 500 CHOs Chief Health Officers emphasized that having healthy employees goes beyond physical health also taking into account mental health financial health emotional health and spiritual health Other health leaders concurred and many have started the journey by addressing one of the biggest taboo topics in corporate America amp8211 amp8220candid and open acceptance of mental health diagnoses among leaders and teamsTing shared that the pandemic triggered a new approach at Delta where there has been a concerted effort to reframe the aperture and look at the needs of the whole employeeEmboldened Sense of PurposePeople are yearning for trust collaboration and purpose They want to feel that their contributions are valued and that their team is truly working towards a common goal They desire clear responsibilities and opportunities to learn and grow They have high expectations that their own personal sense of purpose will align with that of their organization They desire a conducive physical and digital environment that accords them the flexibility to achieve that elusive workamp8211life balanceIn the healthcare industry there is a heightened sense of purpose given the direct impact on peopleamp8217s lives From JampampJamp8217s CEO Joaquin Duato referring to the 135year old companyamp8217s famous Credo statement to Walgreenamp8217s Boots Alliance CEO Rosalind Brewer39s assertion of how its mission to amp8220champion the health and wellbeing of every community in Americaamp8221 drives its retail strategy in underserved areas it is very clear that purpose has been front and centerDesigning Employee JoyBuilding on stellar consumer experiences companies have recognized how critical it is to ensure a robust and energizing employee experience It necessitates a complete 180degree shift away from a traditional topdown hierarchical approach to one that is empathetic and openminded guided by design thinking principles This change focuses on employees as the core constituents with an emphasis on how they experience their own individual employee journey punctuated by the critical amp8220moments that matter3939 to drive greater satisfaction performance and productivity This in turn will transform companies from being merely productivity and profitability machines into environments where work goes from a place where people quottoleratequot it for financial reward to one that supports selfexpression meaning and belonging That is work becomes enjoyable and financially rewardingIn the healthcare sector that loftier goal is always a challenge given the talent shortages and the serious implications when you drive outcomes that are life versus death compared to market share hike versus dropHowever hearing from Dr Nancy Brown Dean at the Yale School of Medicine we are reminded that for the next generation of healthcare professionals and not just doctors but technicians and nurses also the pursuit of medicine is driven by an innate quest to satisfy a personal purpose and achieve joy in following a vocation Yale School of Medicine is committed to creating more inclusive opportunities for potential healthcare leaders from different backgrounds and ethnicities as exemplified by the work of their Office of Health Equity Research that is continually leveraging shared resources and infrastructure to drive greater representationEmployee Experience as Performance DriverGoing forward healthcare organizations need to design an employee experience journey that is interactive and personalized with a dynamic feedback loop that allows for flexibility and transparencyDigitization of employee interactions needs to balance efficiency with the human touch Once a healthcare organization creates a flywheel of employee empowerment it will have an enduring impact on acquisition empowerment and retention of talentThe very definition of what is work and why we work has changed so fundamentally that healthcare organizations need to reexamine and discard past paradigms that see talent as the means to an end We are entering an era where teams are expecting work to deliver on multiple fronts not only financially but socially and personallyCNBCamp8217s Healthy Returns convened the most audacious pioneers the most incisive minds and the boldest leaders in the healthcare industry and reminded us all that in addition to treatments and innovations the engine for progress is fundamentally driven by people An intersectional approach is needed that not only delivers on Diversity Equity and Inclusion Wellness and Health but also gets to the heart of the modern workplace elevating human possibility and igniting optimism resulting in a healthy return for allYou can read Raquelle Zuzarte39s earlier report on CNBC39s Healthy Returns Summit hereClick the social buttons to share this content with your friends and colleaguesThe opinions and points of view expressed in this content are exclusively the views of the author andor subjects and do not necessarily represent the views of MediaVillagecomMyersBizNet Inc management or associated writers

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CNBC Healthy Returns Summit: Taking a 360 Degree Approach to Employee Happiness

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Raquelle Zuzarte

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