Over the last 20 years, the Federal Communications Commission (FCC) has implemented many rules to ensure that emergency calls reach 9-1-1 dispatch centers. Initially, these requirements covered calls that individual consumers placed from their own landline or mobile phones, significantly improving dispatch centers’ ability to deliver critical emergency response services in a timely manner. In many instances, the improvements were life-saving tools, providing critical information when a caller was unable to verbally communicate his or her location, such as when a call was dropped or discontinued and could not be reestablished.
Enjoying This Commentary? There's More to Love
Subscribe to MediaVillage to receive email alerts featuring the latest content on advertising, media/TV, and marketing strategies and trends, including exclusive The Myers Report research findings.