MediaVillage is pleased to share an exclusive excerpt from Sophie Wade's new book Empathy Works, available at Amazon and all book sellers. In Empathy Works, the work futurist, international keynote speaker, popular online course instructor and workforce consultant shows you why empathy is a critical corporate value, mindset and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic. Sharing data and insights from brain science and organizational psychology, as well as real situations, stories and solutions from around the world, Wade guides you through the steps to cultivate empathy throughout both the Customer Journey and the Employee Journey -- encompassing culture and leadership, managing distributed workers, fostering effective sales teams and bridging generations.
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