On the floor above its newsroom, NPR's sleek offices in Washington, D.C. are hushed on a recent afternoon. This is where Loren Mayor, President of Operations, works. It's very much where she belongs, as if this job were made for her. In fact, it was. When NPR was dealing with allegations of sexual harassment and male executives and talent resigned, Mayor stepped in and led. During those trying days in 2017, and since, Mayor worked hard to listen to employees' concerns and began new policies to ensure this never happens again.