I recently gave a presentation to a room full of inside-sales people. The topic was listening. If you know me at all you know how ironic this session was for me to give. I'm notoriously distracted and a multi-tasker, probably like most of those reading this article. Listening is an art form -- like a finely tuned instrument -- and I am a "blunt instrument" most of the time. So, I explored how it is perfected by focused people who are conscious of the impact listening can have.